Model Office (MO): Terms of website use (UK).


What's in these terms?

These terms tell you the rules for using our website (our site).

Click on the links below to go straight to more information on each area:

Who we are and how to contact us is a site operated by Engage Insight Ltd. ("We", “our” or “us”)). We are a limited company registered in England and Wales under company number 08563300 and have our registered office at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ. Our VAT number is 168334393. To contact us, please email

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms which apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or for other unforeseen reasons.

We may suspend or withdraw our site

Access to our site is strictly limited to users who purchase licences from us.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You are entirely responsible for activities conducted under your password and username.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at

How you may use material on our site

You will perform your obligations under this Agreement with all reasonable care and skill. Except as expressly set out in this Agreement or otherwise permitted by law you are strictly forbidden from using the website or services provided in any circumstances and without limitation, shall not sub-contract, sub-license or resell the services.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may access and use the Services solely to gain information, education and analysis for the business purpose of the licence holder only and for no other purpose. You may not authorise any third party to access the site using your details or passwords without our prior written consent.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information and guidance only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

In particular, you acknowledge that we are not authorised by the Financial Conduct Authority to provide Financial or Regulatory Advice and you acknowledge that the provision of the services on the site by us shall not be construed or interpreted to mean Financial or Regulatory Advice from us to you. MO is designed solely as a guidance and business development tool and you agree to treat it as such.

If you provide Financial Advice to your customers, it is your responsibility to ensure that the Financial Advice is appropriate for the customer concerned. We will not be responsible to you, your customer or any regulatory authority for any financial advice provided.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whilst we use reasonable skill and care to provide the services to you, we do not guarantee any service levels or that any error or failure will be corrected within a given time period or at all. You acknowledge that because of the nature of the Internet, the services may not be accessible when needed and that information transmitted over the Internet may be subject to interception and modification by third parties.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude to the full extent allowed by law all implied conditions, warranties, representations or other terms which may apply to our site or any content on it, including but not limited to the quality, fitness for purpose, timeliness, accuracy or completeness of the services provided.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Our maximum liability to you under this Agreement shall not exceed an amount equal to the Fee actually paid by you in the month when the liability occurred.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

You are solely responsible for securing and backing up your content.

You will indemnify us for all losses suffered by us arising out of your breach of this Agreement.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

You shall not obtain or attempt to obtain access to or interfere with any programs or data of ours except as explicitly permitted by this Agreement or attempt to reverse-engineer, decompile, translate, disassemble or separate the components of the service provided by the site or the site itself.

You will ensure that any customer data provided by you will not contain anything which infringes third party rights, is libellous, indecent, or obscene or is any way illegal.

In the event of any such breaches, your right to use our site will cease immediately.

You may link to our home page with our prior written consent, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.


You will pay the fees due to us as and when due.

All sums payable are net of Value Added Tax and other taxes payable which shall be additionally paid by you at the prevailing rate, where appropriate

All fees may be subject to increase on reasonable notice.

Where payment of any invoice or part thereof is not made when due, we, without prejudice to our other rights, shall be entitled to charge interest on the outstanding amount at the rate of 4% per annum above Barclays Bank base rate for the time being in force from the date payment is due to the date it is made. In the event of non-payment of fees due (or part thereof) we reserve the right to suspend your access to the Services until the fees (plus any accrued interest) are received in full. Fees will still be due during the period of suspension.


This agreement shall continue until terminated either

By you after the initial licence term of 12 months, on not less of 3 months prior written notice;

By us, in writing, at any time.

The rights and obligations of the parties which expressly or by implication are intended to continue after the termination of this Agreement shall survive termination and continue to bind you.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales and Australia.

Our trade marks are registered

MO and Model Office and Engage Insight are subject to intellectual property protection. You are not permitted to use them without our prior written approval.


Neither party will be liable for any delay or failure to perform its obligations under this agreement (save for the obligation to make payments) which is attributable to any acts, events, omissions, or accidents beyond it’s reasonable control including but not limited to acts of God, extreme adverse weather conditions or natural disaster, war, threat of war, armed conflict, imposition of sanctions, failure of computers, strikes, non-performance by suppliers or subcontractors or interruption or failure of utilities.

This agreement, together with the documents referred to herein (including the Privacy Policy), contains the entire agreement and understanding of the parties and supersedes all prior agreements, understandings or arrangements (oral or written) relating to the subject matter of this agreement.

Nothing in this agreement shall create or be deemed to create a partnership between the parties and neither party shall have authority or power to bind the other, or to contract in the name of or create liability against the other in any way or for any purpose.

In the event that the whole or any part of the terms contained in this agreement are determined invalid, unlawful or unenforceable to any extent then such term or part thereof shall be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

Any waiver or breach of any terms of this agreement or default hereunder shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of this agreement.

No failure or delay in exercising any right, remedy, power or privilege of any party under this agreement and no course of dealing between the parties shall be construed or operate as a waiver thereof. The rights and remedies provided by this agreement are cumulative and are not exclusive of any rights or remedies provided by law.